How Our Sessions Work and Frequently Asked Questions
So you’ve seen our portfolio or a friend’s images and you want to know more about how it all works? Great! You're in the right place! This page will tell you everything you need to know. Still have questions? Ready to book? Email us at eyesmilesphotography@yahoo.com or fill out our contact page.
How far in advance do I need to book?
For Denver sessions, we book approx 3 weeks in advance. For St. Louis sessions, we book approx 2 months in advance of our travel. But please inquire, we sometimes have last minute openings or cancellations.
Newborns: book as soon as possible-when pregnant if possible. Newborns are best photographed between days 7-12.
Where will my session take place?
Your session location will vary depending on your chosen session type as well as your city. In Denver we have a natural light studio as well as multiple parks that we like to use. In St. Louis, we have a farm in Franklin County with a farmhouse, tall grass and a large tree with a tire swing. If you choose a Traditional (Full) Commissioned Session, you also have the option of having the session at your home.
How much should we plan on investing?
We know that pricing is important to you. Please see our complete pricing guide by clicking on “pricing” from our main menu. Our clients can expect to invest anywhere from $850-4500+
How long does a session take?
We offer three different Session (Collection) types that vary in length. That said, Laura is very good at getting amazing images in a short amount of time...ensuring that everyone (including Dad) won't mind doing it every year! Can we really get a full session with all the "combos" of people in that time frame? Yes! We really can get AMAZING images in an hour. Don't believe us? See our testimonial page. Newborn sessions generally last about 2-3 hours because we take time for baby to eat and fall back asleep.
How will I view my images and order prints?
Approximately 2-3 weeks after your session, you will receive an online password protected gallery. Your gallery will be active for 7 days for you to make important purchasing decisions without pressure, from the comfort of your home. It also allows you to share your gallery with relatives who may wish to order.
How long before I receive my order?
Digital orders are fulfilled within 2 weeks of payment and are non-refundable once delivered. Prints will be delivered or shipped within 4 weeks and handcrafted products will be delivered within 5-6 weeks.
What if I have NO idea what to order?
Never fear! We know deciding on wall arrangements can be hard and we are available for consultation. We ask questions about your goals as well as wall sizes and decor and can offer you design suggestions at no extra charge. We can even take a photo of your wall and give you a virtual design before ordering. Just ask!
What if we decide to order more later?
Our archival policy is to keep all ordered images for at least one year. This means, any image you order whether digitally, as a print or as part of an album gets archived for you to make later purchases. Unordered images are guaranteed archival for 30 days after gallery expiration.
